Refund Policy

Effective October 18, 2026

This policy explains how HCPCraft subscriptions are billed, how to cancel, and our no-refund policy. Our orders are processed by Paddle.com, our Merchant of Record.

1. How billing works

HCPCraft plans (Pro Solo, Agency, Unlimited) are monthly subscriptions billed in advance in US dollars.
Each subscription renews automatically every month on the same day as the first payment, until you cancel.
Applicable taxes are added at checkout by Paddle.
Plan changes take effect immediately; Paddle prorates the price difference for the rest of the billing period.

2. Cancelling

You can cancel at any time from your account page (“Unsubscribe”), or through the billing portal linked in your Paddle receipt. Cancellation stops future renewals. You and your team keep full access until the end of the period you already paid for, and you will not be charged again. You can undo a cancellation until the period ends.

3. Refunds

All payments are final and non-refundable. This includes the first payment, renewals, unused emails in a billing period, and the rest of a period after you cancel or downgrade. You can try HCPCraft with the free example emails before you subscribe, and you can cancel at any time to stop the next renewal.

4. Billing questions

Email [email protected] with the email address of your account and the date of the charge if you have a question about a payment.